A photo of a cable technician, who soothed a customer's disabled toddler while fixing an internet problem in her home, has gone viral.
Jessica Nash Donnahoo, of Greenville, South Carolina, posted a photo on Facebook of Spectrum employee Rob Kinney holding and comforting her three-year-old son, Sailor.
Sailor, who was adopted at birth, was born with rare brain defects and a seizure disorder. One is optic nerve hypoplasia which caused him to be blind since birth and the other is known as a Chiari malformation of the brain.
Jessica Nash Donnahoo, of South Carolina, posted a photo on Facebook of Spectrum employee Rob Kinney holding and comforting her disabled son, Sailor, 3. The post has gone viral
Donnahoo told GMA that Sailor, who has heightened senses and sensory issues, was feeling particularly overwhelmed the day the cable technician came to carry out work.
Sailor seemed to immediately take to Kinney, who has worked for Spectrum for nine years, and walked over to him, reaching his arms in the air.
Kinney, a single dad to a four-year-old girl, didn't ignore the toddler or tell him to go away, but instead lifted him up, held and comforted him.
Donnahoo, who also has a two-year-old daughter, took to Facebook to praise Kinney for going above and beyond, tagging Kinney and Spectrum in the post.
Single dad, Kinney, (pictured above) managed to soothe the toddler while upgrading the Donnahoo's internet at the same time
Jessica Nash Donnahoo, (pictured above) with husband Drew and the couple's children
'Dear Spectrum Internet,
'Today your technician Robert came to our home to upgrade our internet and help us start up TV streaming. He walked into a mess. My son, Sailor, is three years old. He was born with two rare brain defects and he is blind.
'He is unable to communicate his needs, and today has been rough for him. He has been crying all morning. I’ve been trying to soothe him while also meeting the needs of my two year old daughter, cleaning, washing dishes, and doing laundry while my husband works. It’s just been a tough day.
'When Robert walked in and started talking, Sailor ran to him and reached up. Robert didn’t seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry. It was a huge relief to this tired momma. Robert could have walked in, rushed, and left but instead he saw a need greater than internet and met it.
'That’s beyond customer service- it’s humanity at its best. Robert deserves a raise... a promotion... something! He’s an asset to your company and I will never forget his kindness. Sincerely, Jessica.'
Sailor (pictured above right) is blind and was adopted by the Donahoo's after years of unsuccessful fertility treatment. Later Donnahoo unexpectedly fell pregnant with her daughter
The post has been shared 145,000 times to date.
Kinney managed to keep on working while comforting Sailor.
Donnahoo said he held Sailor off and on for the entire 45 minutes he was in her home, only putting him down to plug in equipment or go out to his truck.
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ShareHumble Kinney praised the Donnahoo family for having a 'kind and gentle spirit,' for adopting Sailor and taking care of him every day.
He told GMA he only stepped in for a short period of time.
'I picked him up and held him while I was doing a few things inside. He was super comfortable with it to the point he started getting sleepy,' Kinney told GMA.
Sailor was adopted by the Donnahoo's after years of unsuccessful fertility treatment.
Later Jessica Nash Donnahoo fell unexpectedly pregnant with the couple's daughter.
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